Expanding your at-home workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Columbus organization to select the right technologies and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Columbus, Ohio companies to with any facet of creating a high-functioning remote work environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

VoIP Solutions for Remote Workers
Expanding the corporate PBX system to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric VoIP platforms are popular with SMBs to server remote users. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can assist businesses of all sizes to plan or tune a remote IP voice service that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations optimize their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. Unified Communications Manager supports additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, see Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and provide online configuration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Columbus, Ohio company, phone 1-800-993-9400 or go to Contact Progent.