Expanding your at-home workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Cambridge company to pick the appropriate technologies and follow best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Cambridge, United Kingdom organizations to with any facet of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

IP Voice Solutions for Telecommuters
Expanding the company phone environment to accommodate telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or older platforms for IP voice management. Progent can assist organizations of any size to plan or maintain a remote IP voice environment that provides the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations tune their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports other combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to work with these solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Cambridge, United Kingdom business, call 1-800-993-9400 or visit Contact Progent.