Expanding your remote workforce can have a significant effect on IT infrastructure, security, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Birmingham organization to pick the right technologies and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services that go from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Birmingham, Alabama organizations to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and unified management.

VoIP Solutions for Teleworkers
Extending the corporate phone environment to include teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are used by SMBs to support telecommuters. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a remote IP voice service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses tune their current Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia software deployed across the network. CUCM supports other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, visit CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to support these VoIP solutions and deliver on-demand configuration and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Birmingham, Alabama business, call 1-800-993-9400 or refer to Contact Progent.