Expanding your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Bellevue company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for helping you past challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Bellevue, Washington organizations to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

VoIP Integration for an At-Home Workforce
Extending the corporate PBX system to include telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are used by SMBs to server remote users. Many enterprises rely on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter VoIP environment that delivers the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses tune their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed across the network. CUCM manages other mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, visit Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and provide as-needed deployment and debugging expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Bellevue, Washington organization, phone 1-800-993-9400 or go to Contact Progent.