Enlarging your remote workforce can have a significant impact on network infrastructure, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Austin company to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Austin, Texas organizations to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and unified management.

VoIP Solutions for Telecommuters
Extending the business phone system to include remote users is critical to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX products are used by SMBs to support remote users. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a remote IP voice environment that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports other mixed media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Austin, Texas business, phone 1-800-993-9400 or refer to Contact Progent.