Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Alexandria organization to select the right technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Alexandria, Virginia organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

IP Voice Integration for Remote Workers
Extending the business PBX system to accommodate teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-centric IP voice products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or legacy products for IP voice management. Progent can assist organizations of any size to design or tune a remote VoIP service that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist organizations tune their current Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed across the network. Unified Communications Manager manages other mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, visit CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, visit CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and deliver online deployment and debugging expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Alexandria, Virginia company, phone 1-800-993-9400 or refer to Contact Progent.