Enlarging your at-home workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Albany company to pick the right technologies and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you past challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Albany, New York companies to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and unified management.

IP Voice Integration for an At-Home Workforce
Extending the company phone system to include telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP platforms are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter IP voice service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses optimize their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media software deployed across the network. CUCM manages other combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide as-needed configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Albany, New York business, phone 1-800-993-9400 or go to Contact Progent.