Vitória Remote Workers Configuration Support Services

Expanding your telecommuter workforce can have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Vitória company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Vitória, Espírito Santo companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed to support an at-home workforce can be particularly complicated if you must accommodate a mix of personal equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both legacy as well as current technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to assist you to create a productive telecommuting ecosystem include:

• Virtual Private Network technology allows you to create a safe tunnel for authorized remote workers to access IT assets located at your company data center or in a public cloud. Progent's consultants can assist you to configure and maintain VPN connections between your teleworkers and your key network resources by providing online VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's popular AnyConnect software for safe VPN connections for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a data center PC's desktop. This gives network managers substantial control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
• Routers connect home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier online consulting for setting up home routers from all major vendors. See router configuration support from Cisco-certified experts.
• Home Wireless networks, typically supporting families and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause performance as well as security issues. Progent can assist businesses to resolve these issues by delivering services that include Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi access point setup assistance.
• Internet connectivity methods impact the speed and reliability of connections between at-home workers and the corporate network. Mission-critical applications may require backup Internet access in the event the normal connection fails. Progent can provide expertise for picking ISPs, choosing sensible service offerings, and setting up high-availability Internet access. Refer to Internet access integration services.

VoIP Integration for Telecommuters
Extending the business PBX environment to accommodate teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX products are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or older platforms for IP voice management. Progent can help businesses of all sizes to plan or tune a remote VoIP environment that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their current Cisco IP voice systems to handle an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. CUCM supports other combined media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager expertise.
• Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older VoIP products, refer to Cisco CallManager expertise.
• Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these solutions and provide as-needed deployment and troubleshooting expertise.

Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many companies utilize multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist you to maintain your existing conferencing ecosystem and optimize the experience of your at-home employees.

• Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting services.
• FaceTime is Apple's group video calling app for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as IP voice and video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, offering a rich ecosystem of applications that deliver a consistent user experience for sharing data and ideas across a corporate network and on a wide selection of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their first publication and can help businesses to tune these flagship collaboration products to optimize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for supporting its complete range of capabilities. For details about Progent's consulting services for Microsoft Teams, visit planning and configuration expertise for Microsoft Teams.

SharePoint utilizes web sites to enable collaboration and knowledge delivery by providing policy-based delivery of content, business processes, and tools for looking through company-wide business data. SharePoint allows you to build protected web portals that enables remote workers to see and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, go to SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to deployment expertise for Microsoft Exchange Server.

OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues anywhere can share them safely via a browser. Included with Office 365, OneDrive allows home employees to co-edit files. Revisions made offline are uploaded when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent offers affordable online assistance for enabling organizations to build, maintain and repair integrated hybrid network architectures that combine internal data centers, at-home workers, branches, and public cloud resources. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with cloud connectivity, authentication, and cybersecurity.

Azure is a popular family of public cloud software and services that allows you to use infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure offers more than 100 services services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you establish protected connections to Azure for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, refer to Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for customers ranging from students and households to major corporations. Progent can provide fast and easy remote access to experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. To learn about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's certified Exchange experts are available for occasional help to get you through tough IT bottlenecks and also offer comprehensive project management services to make sure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, refer to Exchange Online configuration and troubleshooting expertise.

Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud services. Progent offers quick and economical online access to cloud connectivity consultants who can help your business to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network architecture to make sure your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration support.

Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your current IT resources with the Google Cloud, and Progent's DBA consultants can help you make your key apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can assist your business to deploy VMs on Google Cloud Compute Engine, design an efficient storage system with GCP Storage, and simplify identity control for teleworkers with Google Cloud Identity services. Progent's consultants can also help your organization to use GCP's management technology to administer and track your GCP environment. To learn, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

• Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts combined with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their active trouble tickets, enter information, and append screen captures and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
• Progent's Support Desk Supplemental Service enables your business to expand your existing Support Desk organization by sharing delivery of Help Desk support seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the leading PSA platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) staff members typically use their personal devices and usually operate in a poorly secured physical environment. This situation multiplies their susceptibility to malware threats and requires judicious deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of security policies based on best practices. Progent's veteran roster of cybersecurity support experts can assist you to plan, configure and maintain an effective cybersecurity solution that protects critical information resources in environments that incorporate at-home workers.

Firewalls enable companies to build a network that can be safely accessed by local users and by an at-home workforce, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to configure and manage appropriate permissions to different groups of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats grow more sophisticated. Progent works with both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall configuration and support services.

Online Endpoint Monitoring makes it possible to watch over the disparate devices utilized by teleworkers and either reject or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each protected endpoint, monitoring all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted device from the network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, go to remote endpoint security monitoring for remote workers.

Progent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can assess the vulnerability of your network to all types of external and local security attacks for a network that includes an at-home workforce. Progent can deploy remote, automated security inventory scanning for quickly and economically detecting a wide variety of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with advanced credentials including CISA, CISSP, and GIAC, can help your business to audit your workflows and governance policies and assess your network architecture to enable you to design top-level security for your teleworkers.

Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment and your internal and perimeter networks so you can expose, rank, remediate, and verify security weaknesses before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure so you can determine your present security profile. Progent can also assist you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-premises, cloud-based, at-home, and perimeter IT resources. To learn additional details about Progent's threat assessment services based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing key things to focus on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection covers backing up and restoring vital data in order to prevent data loss and reduce recovery time in the event of storage system problems resulting from hardware issues, programming glitches, operator error, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to design and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.

• Backup/Restore solutions for telecommuters must address diverse kinds of user-owned endpoints. Progent offers fast remote help from experts familiar with a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity plans commonly envision scenarios that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity specialists can help your company to develop, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a unified solution for protecting critical information by controlling onsite, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint computers can be personally owned or business owned. Network admins managing the enrolled endpoint computers of telecommuters can utilize Intune to deploy and validate apps on devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, create VPN connections, control how home-based workers share information, establish threat defense, ensure security compliance, and wipe corporate information from lost, stolen or deactivated endpoint devices. Intune runs with iOS, Android, Windows, and macOS devices. To learn about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your teleworkers, go to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network managers to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Vitória, Espírito Santo company, call 1-800-993-9400 or refer to Contact Progent.