Visalia, California Microsoft and Cisco Certified Consulting Firm

Service Delivery Options for Visalia, California Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's model for delivering IT support is built on the Call Center structure common to larger IT groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service documentation, dependable follow-through, and tight expense control for an array of network service delivery alternatives that include online troubleshooting, onsite help, and top-tier consulting.

• Online Service
  Progent's Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote computer support expertise.

• Onsite Support
  Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

• Consulting Services
  Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus integration, programming and support for business programs including financials, operations, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and major system upgrades, longer term projects like upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency services such as disaster recovery and malware removal.

• Infrastructure Consulting Services for Teleworkers
  Progent can help small and medium-size companies to design, deploy and debug the infrastructure required for teleworkers. Areas of network infrastructure where Progent's experts offer assistance include safe and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. For information about Progent's infrastructure consulting services for remote workers, refer to network infrastructure guidance for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to migrate to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting Services
  Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Visalia, California Small Businesses
Progent's size, scope of technical skill, and experience with enterprise IT consulting enable small and midsize companies to avoid the pitfalls related to over dependence on small support firms or independent engineers.

Working with Progent's Experts allows your business to:

• Avoid Excessive Reliance on Freelance Consultants
  For network support, smaller companies often rely excessively on individual engineers. Though freelance service engineers have lower expenses than more substantial IT service organizations and can typically bill apparently lower rates, individuals are sometimes too overworked to react rapidly to critical situations. If an independent engineer is busy with another customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for assistance in case of an emergency. As your small business expands, system downtime or problems with critical applications become more expensive. The money you thought you were saving on an independent consultant can evaporate quickly due to lower productivity. Also, when independent engineers confront new problems, the unavailability of a large consulting group to count on for assistance requires them to learn on the job while your organization ends up with the costs for their continuing education.

• Have Access to Expertise in Advanced Network Issues
  Many smaller support organizations or freelance consultants specializing in small company IT support may excel at delivering routine fixes but don't have the seasoning to work efficiently with complicated network environments that have a variety of platforms, numerous offices, Voice over IP implementations, mobile workers, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because enterprise networks are inherently complex, integration problems demand in-depth understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and protection calls for industry-proven best practices.

• Build a Firm Foundation for Growth
  Small companies often begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc fixes commonly get piled onto of a marginal foundation. As a company grows, stability and scalability issues can undermine the success of the organization. These environments require thorough assessment, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that can act as the reliable foundation to meet current business needs and support downstream expansion.

• Team with Solution Consultants, Not Product Resellers
  Smaller companies require guidance and insight to work through an ever more complicated array of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services exclusively. This permits Progent to match technical services with the real interests of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your Visalia, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).