Victorville, CA Remote Help from Certified Computer Troubleshooting Consultants
Progent's computer network support services can provide your Victorville, CA business cost-effective and consistent access to Microsoft and Cisco certified information technology professionals. By providing IT consulting help when you need it, providing specialized expertise for line-of-business applications, delivering value-added support such as automated network monitoring, and billing only for support you receive, Progent offers your Victorville, California business an affordable option for optimizing the productivity of small-scale business networks. Whether you run a local datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and support a reliable and secure information system and to have quick availability of the experienced help usually restricted to enterprises who are able to maintain a sizeable internal IT organization.

For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT support staff. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of accredited experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Victorville, California Office Networks
As a Microsoft-certified Partner consulting firm with a world-class team of Cisco Certified CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable remote consulting to Victorville, CA companies for a wide range of information technologies including:

Support Delivery Alternatives for Victorville, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing network support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough service documentation, dependable follow-through, and strict expense control for an array of network service delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, non-stop it system engineering, virtual server strategies, plus configuration, programming and training for small business programs including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, extended initiatives like customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and malware cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, implement and debug the network infrastructure to support teleworkers. Aspects of infrastructure for which Progent's consultants can provide guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless network design and implementation, and robust Internet connections. For information about Progent's infrastructure support services for at-home workers, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for customers to transfer to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the multi- OS and non- standardized environments common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT information security and reporting.

The scope and size of Progent's consulting team bring a powerful set of advantages to companies trying to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the forefront of network support, performing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for solving actual IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size bills for quick repairs. An additional benefit of by-the-minute invoicing is that customers won't be inclined to permit incipient problems to stay unaddressed until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every client. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Victorville, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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