Immediate Remote Help for Vancouver British Columbia Information Networks
Fast Phone Support for Vancouver NetworksFor businesses located in Vancouver British Columbia, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools necessary to solve most information system issues quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes that permit the highest level of efficiency for remote help and repair for information systems of any size. Progent's remote service group can link to your network remotely without compromising corporate security.

Progent's sophisticated service reporting system stores extensive histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance provided to every customer by any Progent engineer. This database of problems and responses is stored as a readily searchable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional vast technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's online service experts can determine the most efficient resolutions promptly.

Online support available from Progent to clients in Vancouver British Columbia include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Basic plans include RMM, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, update management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT staff and your assigned Progent technical consultant so emerging issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files, applications, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your in-house support team. Client interaction with the Service Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your core network support group, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or shrink your share of support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center software products to handle the special requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during high-demand events like software transitions, major updates, or installing new business software.

    Progent's Call Center staff of seasoned network professionals offers your computer users in Vancouver British Columbia quick assistance from an efficient support resource with years of experience offering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a significant driver of business productivity, and Progent's target is to solve instead of merely track technical problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Vancouver British Columbia online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your business so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into full-scale emergencies, system monitoring can avoid inconvenient and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple operating systems.
How Your Vancouver Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Vancouver British Columbia, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the moment your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Vancouver organization works with a regular independent consultant or maintains a full time organization that can handle day-to-day computer issues, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to address sudden system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Vancouver British Columbia
Progent's remote network troubleshooting services allow your Vancouver company to have the advantages of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire added business worth by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most organizations in Vancouver British Columbia, nearby network service resources, whether represented by freelance consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises might occur when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these instances, Progent's online support professionals provide an easy, quick, and economical way to supplement your local resources and to pass on useful information to increase your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations often rely on individual freelance consultants. While freelance consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your business grows, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support experts to make sure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies often begin with an information system created on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly designed environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for promoting business success and enhancing productivity. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    • Progent offers affordable remote support from engineers with expertise in a broad array of utilities and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent offers help for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist your company to implement, upgrade, or troubleshoot backup/restore systems for a range of topologies including local, edge to datacenter, cloud, or hybrid.








    • Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and can create or update .NET applications quickly and affordably.







    • Microsoft Lync 2013, rebranded Skype for Business, allows businesses of all sizes to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and network integrators can assist your company to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your present and long-term goals, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Microsoft 365 applications including Outlook and PowerPoint.






    • Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of productivity apps and cloud services offered on a subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of subscription plans intended for markets ranging from individuals and home offices to global enterprises. Progent can provide fast and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to evaluate the many subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid solutions that seamlessly combine on-premises and cloud products and services.







    • Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Progent's small granularity does away with large invoices for quick fixes so you won't be forced to allow simple problems to fester.









    • Microsoft Office Communications Server delivers IM and presence as part of an extensible, world-class package featuring advanced protection, transparent compatibility with additional Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers cost savings and improved business efficiencies, enhanced individual output, and stronger IP security. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your information network






    • Microsoft has made a strong effort to enable transparent hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can provide as-needed support to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.








    • Progent can supply small companies with an information management expert who can act as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy sensible IT products to improve business processes so they match more closely with your corporate objectives. Your company can develop and implement a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer.







    • Progent's ransomware experts can help you to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.













    • Progent's certified SQL Server application programmers and DBAs can provide remote expertise to help businesses of all sizes to build, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts can provide support for any facet of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and data warehousing.







    • Progent has 20 years of background helping small and medium-size companies to plan, implement, optimize, manage, and troubleshoot computer networks that incorporate teleworkers.









    • Progent can provide the services of an accredited engineer with an extensive background integrating products from the major video conferencing/telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, upgrade, or troubleshoot a video conferencing solution that protects your current investment and maximizes the business value of your information system. Progent also offers the services of infrastructure consultants able to assist businesses of all sizes to build and troubleshoot a communications network that delivers the performance, reliability, security, and expandability you need to support your telepresence environment.






    • Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security installations for IT networks with many offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.








    • Progent's engineers can deliver a variety of technical services to help companies of any size to deploy, manage, and troubleshoot environments that include desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help set up test environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment plans based on leading practices.












    • Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.







    • Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 migration plan that avoids productivity disruption, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.












    • Progent can provide one-on-one education designed for individuals who want to expand their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for Mac application software.








    • NetDocuments (NetDocs) is a leading cloud-based document management system built for law practices. Progent can provide remote guidance from NetDocuments consultants to assist your law firm to design, deploy, administer, optimize, or debug a document management system (DMS) solution powered by NetDocs.







    • Stealth penetration checking is an important component of any comprehensive IT system security plan. Progent's security professionals can perform extensive penetration tests without the knowledge of your organization's internal IT resources. Stealth penetration testing shows whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly set up and consistently observed. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, overlooked patches, and unsound IT product defaults can be chained together by threat actors into the multi-front attacks typical of modern strains of ransomware.





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