Vancouver, WA Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's network support services can provide your Vancouver, WA company low cost and reliable access to world-class information technology experts. By delivering IT consulting help when you require it, offering specialized knowledge for key applications, delivering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Vancouver, Washington business an economical solution for maximizing the business value of small-scale business information systems. Whether you have an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and maintain a reliable and secure IT system and to benefit from quick availability of the seasoned support usually available only to enterprises who are able to maintain a sizeable in-house information technology organization.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Popular Areas of Expertise Serviced by Progent for Businesses in Vancouver, Washington
Progent's nationwide team of world-class experts offers help for all aspects of information systems used by organizations of any size. Technologies supported by Progent in Vancouver include:

Support Delivery Alternatives Available for Vancouver, Washington Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-up, and strict expense control for an array of network service delivery options that include remote repairs, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small companies the optimal solution: hands-on service professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, network security consulting, fault tolerant it system design, server virtualization strategies, plus configuration, programming and support for small business software such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, longer term projects like upgrading an older MRP system to a modern MS Dynamics 365 solution, relational database software development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure needed to support teleworkers. Aspects of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN planning and deployment, and reliable Internet access. For details about Progent's infrastructure consulting expertise for a remote workforce, refer to infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for customers to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government regulations for network information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of IT service, performing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for repairing actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. Another benefit of by-the-minute billing is that customers will be less tempted to permit less critical problems to stay unaddressed until they become big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by each consultant to each client. The practice of documenting and archiving service records results in more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who won't let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house IT staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
In case your Vancouver, Washington business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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