Affordable Computer Tech Support from Microsoft and Cisco certified Experts for Businesses in Vallejo, CA
By delivering world-class support whenever you require it, making available specialized expertise for critical business applications, offering innovative services like virtual server hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information system and reduce support costs. Progent recognizes that information system security, dependability, and performance are as critical to small businesses as to major corporations but that small companies don't have the leverage to invest heavily in computer technology and internal service staffs. Progent's basic competitive advantage is that no network support organization can match Progent's capability to provide the network support your company needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for major projects like application programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Business Networks in Vallejo, California
Progent's group of certified support professionals provides support for all aspects of information systems deployed by businesses of any size. Areas served by Progent in Vallejo include:

Service Delivery Options Available for Vallejo, California Businesses
Progent has a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive activity documentation, dependable follow-through, and strict expense control for a range of IT support delivery alternatives that include online repairs, in-person help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small businesses the optimal solution: onsite support technicians when you need them as well as the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and support for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major software migrations, longer term initiatives like upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 solution, database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, implement and debug the infrastructure for offsite workers. Areas of network infrastructure where Progent's experts can provide support include safe and efficient VPN connections, VDI desktop platforms, router integration, Wi-Fi LAN design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting services for a remote workforce, visit network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the highest level of availability and extensibility but that is also easy for customers to migrate to a different service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT data protection and reporting.

The scope and size of Progent's consulting staff bring a unique array of advantages to organizations wishing to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for resolving real-world IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for fast repairs. An additional advantage of by-the-minute invoicing is that customers will not be inclined to allow less critical issues to fester until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of detailing and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Vallejo, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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