Valencia Consultants for Network Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Valencia
Progent's consulting support for network service organizations in Valencia California enables your company to offer your clients Progent's consulting and Help Desk Call Center support using your brand as a transparent augmentation of your regular network services group. This can help you grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your profits.

Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise allows you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices your firm directly and works under your instructions to provide your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support providers seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises service in major metros is offered across the US at additional cost.
• You have complete control of your customers and invoicing.
• Your clients submit service requests by means of your custom branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows your support team to become a single point of contact for virtually all IT expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, under your direction, and invoices your firm rather than your client.
• Granular Billing: Progent charges on a per-minute basis to minimize expenses.
• Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to ensure that all services performed are thoroughly documented. This makes it easy for you to transfer account assignments to in-house personnel once you have enough staff and appropriate skill sets.

• Safely Expand Your IT Support Business: You can quickly and safely accept more opportunities outside your core areas of excellence and open new geographies without assuming the risks associated with expanding your head count too rapidly.
• Strengthen Your Name: You can improve your positioning as a comprehensive network service provider by delivering more services to more clients under your own company name.
• Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can be a reliable resource for expanding your IT support operations.
• Rapid Escalation: With a large team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Keep Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective online service saves money and produces quick results.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Valencia, California Businesses
Progent's nationwide roster of certified engineers offers Valencia, California companies a broad array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Valencia, California
For additional details about Progent's consulting support for IT service firms in Valencia, California, call 1-800-993-9400 or see Contact Progent.