Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Vacaville organization to select the right tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent offers support services that go from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Vacaville, California businesses to succeed with any facet of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide changeover to a from-home workforce, which might be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or revise their active tickets, enter information, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables you to supplement your current Help Desk organization by sharing delivery of Support Desk services transparently between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Vacaville, California business, phone 1-800-993-9400 or go to Contact Progent.