Vacaville, California Microsoft and Cisco Certified Consultants

Support Delivery Alternatives Available for Vacaville, California Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service documentation, consistent follow-through, and tight cost monitoring for an array of network support delivery modes that include online repairs, in-person support, and high-end consulting.

• Online Service
  Progent's Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote computer support services.

• On-site Service
  Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite network support.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.

• Consulting Services
  Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as office moves and massive system migrations, extended projects like customizing a legacy ERP system to a current MS Dynamics 365 solution, database software programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and malware removal.

• Infrastructure Guidance for an At-Home Workforce
  Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure needed to support remote workers. Areas of infrastructure for which Progent's consultants can provide support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and implementation, and reliable Internet access. For details about Progent's network infrastructure support services for a remote workforce, visit infrastructure consulting services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to a different service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Consulting
  Progent can provide expert online support services to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network data security and incident reporting.

The scope and depth of Progent's engineering staff bring a unique set of benefits to organizations trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:

• Best Industry Methodology
  Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for solving real-world IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for fast repairs. An additional benefit of granular billing is that customers will not be inclined to allow less critical problems to fester until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Support
  Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Vacaville, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).