Wireless Technology Consulting

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web applications, and other vital business data. Progent can provide Vacaville, California companies support from BlackBerry-premier experts who can help organizations to maintain their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small business networks has increased, and as the demand for world-class protection, dependability, and recoverability has become the norm for organizations of any size, effective deployment and maintenance of RIM BlackBerry technology has grown more difficult. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small organizations often turn to outside consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support capabilities, gives small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can help your company with SQL Server 2019 integration consulting, SQL Server 2016 migration support, and Exchange Server 2019 setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to monitor and support BlackBerry devices across your company, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

Consulting Support Services for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry devices, offering a centralized platform for controlling critical tasks such as smartphone installation, updates, and deactivation while also offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server offers a variety of data protection capabilities beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting degrees of security to meet the special requirements of your network. Progent's BlackBerry certified consultants can help your company to choose advanced security features and activate them wirelessly. Samples of these over-the-air configurable security features are:

• Disable a BlackBerry device
• Erase information from a lost or stolen smartphone
• Lock out Bluetooth
• Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent users from loading or running unsecure or prohibited code. Progent can help you to select blocking processes like:

• Specify precisely which applications are allowed on the device
• Prevent external programs from using persistent storage on the BlackBerry smartphone
• Determine what functions third-party programs can use on the BlackBerry smartphone
• Restrict the kinds of access third-party applications running on the BlackBerry device can establish
• Prevent all external applications from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-premier Technical Support is Fast and Economical
For companies in Vacaville, California who require quick and economical help from a certified BlackBerry support expert, Progent provides effective online assistance from a seasoned support staff who have delivered IT solutions to organizations in each state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services eliminates travel costs and lets engineers fix problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer professional help in areas including fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a protected, high-availability system architecture for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and help your company to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install access control lists, manage Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements assessment, solution design, roll-out strategy and implementation, performance tuning, design of a fault-tolerant architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist your organization to determine which management model and hardware products match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.