Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are less able to mount a quick and coordinated defense. The more lateral progress ransomware is able to make inside a target's system, the longer it will require to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Boise area to identify and quarantine breached devices and protect undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Boise
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement payment for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra payment for not publishing this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can be a major issue according to the nature of the stolen information.

The recovery process subsequent to ransomware breach involves several crucial phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the required experience.

  • Containment: This urgent initial step requires blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is allowed to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine processes consist of isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful degree of capability with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the multi-faceted recovery process. Progent understands the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to put critical services on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not properly shut down, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Setting up modern AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical AV technology used by many of the world's biggest corporations including Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance carrier, if any. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryption utility; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-encryption state; and reprovisioning computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network assists your IT staff to assess the damage and brings to light shortcomings in rules or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is usually given a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other key activities like business resumption are executed in parallel. Progent maintains an extensive team of IT and cybersecurity professionals with the skills required to perform the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This broad array of skills gives Progent the ability to identify and integrate the surviving parts of your network following a ransomware attack and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Boise
For ransomware recovery services in the Boise metro area, call Progent at 800-462-8800 or go to Contact Progent.


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