Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to be slower to become aware of a breach and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a target's network, the more time it will require to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware experts can help businesses in the St. Louis area to locate and isolate infected servers and endpoints and protect undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in St. Louis
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate files and TAs demand an additional settlement for not publishing this information or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.

The recovery process subsequent to ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Containment: This urgent initial step requires arresting the sideways progress of the attack within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities consist of isolating infected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a minimal useful level of functionality with the shortest possible delay. This process is usually the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and protected endpoint access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery process. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's managers and IT staff to prioritize tasks and to get critical services back online as fast as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not properly shut down, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work may be needed to locate clean data. For instance, undamaged OST files may have survived on staff PCs and notebooks that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
  • Deploying advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same anti-virus technology used by some of the world's largest corporations such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, restoration and analysis in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the insurance provider, if any. Activities include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and connecting drives to match precisely their pre-attack state; and recovering machines and software services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists your IT staff to assess the damage and brings to light shortcomings in rules or work habits that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is commonly assigned a top priority by the insurance carrier. Because forensics can take time, it is essential that other key activities such as business continuity are executed in parallel. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the United States for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with leading cyber insurance carriers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in St. Louis
For ransomware system restoration expertise in the St. Louis metro area, call Progent at 800-462-8800 or visit Contact Progent.


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