Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to manage within a victim's network, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can help businesses in the Jersey City metro area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Jersey City
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment in exchange for the decryption tools required to recover scrambled files. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra payment for not posting this data on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the stolen data.

The restoration process subsequent to ransomware attack has a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has a sufficient number of people with the necessary experience.

  • Containment: This time-critical first step requires arresting the sideways progress of ransomware within your network. The more time a ransomware attack is permitted to go unchecked, the longer and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include isolating affected endpoint devices from the network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable level of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business applications, network topology, and safe remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's management and network support staff to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data recovery: The work necessary to recover files impacted by a ransomware attack varies according to the condition of the systems, how many files are affected, and what restore techniques are required. Ransomware attacks can take down key databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users.
  • Implementing modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same anti-virus technology implemented by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, detection, mitigation, restoration and forensics in one integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Activities include determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor utility; debugging failed files; creating a clean environment; remapping and connecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack travelled through the network assists your IT staff to evaluate the damage and uncovers vulnerabilities in security policies or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is usually given a top priority by the insurance carrier. Because forensics can take time, it is essential that other important activities such as operational continuity are pursued concurrently. Progent maintains a large team of information technology and data security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP software. This breadth of skills gives Progent the ability to salvage and consolidate the surviving parts of your network following a ransomware intrusion and rebuild them rapidly into a functioning network. Progent has worked with leading insurance carriers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Jersey City
For ransomware system restoration expertise in the Jersey City metro area, call Progent at 800-462-8800 or see Contact Progent.


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