Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to take longer to become aware of a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can manage inside a target's network, the longer it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist organizations in the El Paso area to identify and quarantine breached servers and endpoints and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in El Paso
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment for the decryption tools needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an extra ransom in exchange for not posting this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The recovery process subsequent to ransomware breach involves a number of distinct phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the required skill sets.

  • Containment: This time-critical first response involves arresting the sideways progress of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment activities consist of cutting off affected endpoints from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of functionality with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business applications, network architecture, and protected remote access management. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complex restoration effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize tasks and to get essential resources back online as quickly as possible.
  • Data restoration: The work required to recover files damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and what recovery techniques are needed. Ransomware assaults can take down key databases which, if not gracefully shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical anti-virus technology used by many of the world's largest enterprises including Netflix, Visa, and NASDAQ. By providing real-time malware blocking, detection, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Services include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor utility; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and recovering physical and virtual devices and software services.
  • Forensics: This process involves uncovering the ransomware assault's storyline across the targeted network from beginning to end. This history of the way a ransomware attack progressed within the network helps you to assess the impact and highlights vulnerabilities in rules or work habits that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensics is usually assigned a top priority by the insurance carrier. Since forensic analysis can be time consuming, it is critical that other important activities like operational resumption are performed in parallel. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to perform the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services across the United States for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in El Paso
For ransomware system restoration expertise in the El Paso area, call Progent at 800-462-8800 or see Contact Progent.


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