Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff may take longer to recognize a penetration and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a victim's system, the longer it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Wichita metro area to identify and isolate breached devices and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Wichita
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and hackers require an additional ransom for not publishing this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major issue according to the sensitivity of the downloaded data.

The restoration process subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed concurrently if the recovery team has enough members with the required experience.

  • Containment: This time-critical first response requires blocking the sideways progress of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include cutting off infected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network architecture, and safe remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and IT group to prioritize activity and to put critical resources on line again as fast as possible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and what restore methods are needed. Ransomware assaults can take down key databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Deploying advanced AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the same AV technology implemented by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, restoration and forensics in one integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This activity is aimed at discovering the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack travelled within the network assists you to evaluate the impact and highlights shortcomings in rules or work habits that need to be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is typically assigned a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business resumption are pursued in parallel. Progent has an extensive team of information technology and data security professionals with the knowledge and experience needed to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Wichita
For ransomware system recovery services in the Wichita metro area, call Progent at 800-462-8800 or see Contact Progent.


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