Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff may take longer to recognize a penetration and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to achieve inside a victim's network, the more time it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Lubbock metro area to identify and quarantine breached devices and guard clean resources from being compromised.
If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Lubbock
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate information and hackers require an additional settlement in exchange for not posting this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.
The restoration work subsequent to ransomware breach involves a number of distinct phases, the majority of which can proceed concurrently if the recovery team has a sufficient number of members with the necessary experience.
- Containment: This urgent initial response requires blocking the sideways spread of the attack within your IT system. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities include isolating infected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers bringing back the network to a minimal acceptable degree of functionality with the least downtime. This process is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and safe remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complicated restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and network support group to prioritize tasks and to get vital services back online as quickly as possible.
- Data recovery: The effort necessary to recover files damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not gracefully shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Some detective work could be required to locate undamaged data. For instance, non-encrypted OST files may exist on staff PCs and laptops that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
- Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus technology deployed by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing in-line malware filtering, identification, mitigation, repair and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack condition; and reprovisioning computers and software services.
- Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack travelled through the network assists your IT staff to assess the damage and brings to light weaknesses in policies or processes that need to be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is usually given a top priority by the insurance provider. Because forensic analysis can take time, it is essential that other important activities such as operational resumption are pursued concurrently. Progent maintains a large roster of IT and security professionals with the knowledge and experience required to perform the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite network services across the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This broad array of skills allows Progent to identify and consolidate the surviving pieces of your IT environment following a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with leading cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting Services in Lubbock
For ransomware recovery expertise in the Lubbock metro area, call Progent at 800-462-8800 or see Contact Progent.