UNIX and Linux Support Services

For small and midsize businesses in Uniondale New York, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote support engineers represent excellent value due to the fact that they have the practical experience and the advanced tools to solve most information system issues rapidly. This lowers direct costs because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into big bills. Progent's skill at handling problems efficiently translates into your business spending less money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for small business IT systems. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your company's network remotely without violating corporate security.

Progent's proprietary service reporting system includes detailed histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support rendered to every Progent customer by any Progent engineer. This history of issues and fixes is structured as a readily exploitable support database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting specialists can arrive at the best resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Uniondale New York or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based network support engineers have credentials in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to handle virtually any problem that may take place in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To help businesses with multi-platform environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical support services available from Progent to customers in Uniondale include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most difficult issues associated with network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise allows them to fix the most intractable problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make CCIEs available to help small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get timely support for severe network infrastructure issues that are impacting worker efficiency but are outside the experience of your ordinary network service personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of state-of-the-art on-line support technology to provide fast, secure, and economical analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's popular selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

• Authorized MS Windows Support
  Progent's Microsoft-expert remote service professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services such as Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

  Progent also offers a broad array of online desktop services including Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's certified CISM and CISSP network security engineers offer a range of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover in depth security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small organizations who don't have the money or time to support an internal Help Desk Call Center but who require fast response from an effective Help Desk Call Center with professional phone support plus the available expertise to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk software to meet the particular demands of your corporation, or adding occasional online staff to work with your internal Call Center resources during unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Uniondale New York fast assistance from a reliable network service resource with extensive experience providing telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a key contributor to company efficiency, and Progent's policy is to resolve rather than simply track IT problems.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts Team provides remote and in-depth engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and Excel. To find out additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac consultants can support the creative aspect of Macintosh systems by offering remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network Monitoring Support
  Progent offers businesses in Uniondale New York remote network monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network maintenance is proactive rather than reactive. By exposing looming problems before they cause downtime, proactive monitoring can minimize disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support a combination of operating systems.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.