Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may take longer to become aware of a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve within a victim's network, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Uniondale area to locate and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Uniondale
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional ransom for not publishing this data on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a major problem depending on the nature of the downloaded data.

The restoration work subsequent to ransomware penetration involves a number of distinct phases, most of which can be performed concurrently if the recovery workgroup has enough people with the required skill sets.

  • Containment: This urgent initial step involves blocking the lateral spread of the attack within your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include isolating infected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted recovery process. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize activity and to put vital resources on line again as fast as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which restore techniques are required. Ransomware attacks can destroy pivotal databases which, if not carefully closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical AV technology used by many of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, detection, containment, repair and analysis in a single integrated platform, ProSight ASM lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This history of how a ransomware attack progressed within the network assists your IT staff to evaluate the impact and uncovers gaps in security policies or work habits that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is commonly assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important activities like operational continuity are performed in parallel. Progent maintains a large roster of IT and data security experts with the skills needed to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP applications. This broad array of expertise allows Progent to salvage and consolidate the surviving pieces of your IT environment after a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with top insurance providers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Uniondale
For ransomware cleanup services in the Uniondale area, call Progent at 800-462-8800 or go to Contact Progent.


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