Uniondale Consulting Expertise for IT Service Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Uniondale
Progent's consulting services for IT service firms in Uniondale New York enables your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent supplement to your regular network support group. This can put you on the fast track to grow your revenue, flesh out your service catalog, create happy clients, and increase your profits.

Progent's nationwide roster of network experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the world's biggest IT support businesses. Progent's range of expertise enables you to widen the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting company with two decades of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective service desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but challenging to configure and maintain. Small or niche IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support firms a practical way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

• Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is available at extra cost.
• Optional onsite service in major metros is offered across the country at extra cost.
• You have full control of your customers and invoicing.
• Your customers enter requests by means of your own branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies at your own pace without having to decline new business owing to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your management, and invoices your firm rather than your customer.
• Granular Billing: Progent bills by the minute to reign in costs.
• Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all services delivered are thoroughly described. This makes it easy for you to transfer service responsibilities to internal consultants when you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can quickly and efficiently take on additional opportunities beyond your main fields of expertise and serve additional territories without the risks associated with expanding your head count too rapidly.
• Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support firm by offering more services to more clients under your own company name.
• Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
• Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to high-level consulting. Effective remote service cuts costs and produces quick solutions.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Uniondale, New York Businesses
Progent's seasoned roster of certified engineers offers Uniondale, New York businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in Uniondale, New York
For additional information about Progent's consulting support for IT service organizations in Uniondale, New York, call 1-800-993-9400 or refer to Contact Progent.