Wireless Consulting Services

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were once among the most successful products for maintaining location-independent access to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Uniondale, New York businesses support from BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for businesses of any size, successful integration and support of BlackBerry technology has become increasingly challenging. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to design, administer, and repair BlackBerry environments economically and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's experts can assist you with SQL Server 2019 development support, SQL Server 2016 migration consulting, and Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and control BlackBerry smartphones across your business, define security policies that are right for your company, develop custom mobile applications, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and thoroughly.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Consulting and Technical Expertise for BlackBerry BES Server
RIM's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted during transit to ensure optimum data protection. BES Server also streamlines a broad variety of vital administrative jobs ranging from smartphone deployment and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry Enterprise Server to perform routine jobs such as:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Upgrade BlackBerry smartphone firmware remotely
• Manage user and group settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BES Server to implement important tasks not available with the entry-level BES Server Express. These procedures include:

• Configure and manage BES Server's fault-tolerant infrastructure using VMware
• Install BlackBerry smartphones remotely
• Set custom management roles
• Automatically track and report on the overall health of your BlackBerry solution

Professional RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to deliver prompt technical help to companies in the Uniondale region or throughout New York. Progent's experienced online technical support team has helped businesses solve network issues and cut support costs in each state in the country and built a substantial base of satisfied clients. (See Progent's client testimonials.)

Progent can provide online help for a wide array of issues related to BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network needs analysis, system design, roll-out planning and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration approach and equipment meet your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, processors and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can assist you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
To ask Progent about technical support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.