Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Uberlāndia company to select the right tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent offers services ranging from on demand expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Uberlāndia, Minas Gerais organizations to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A fast, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or update their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service allows your business to augment your current Help Desk organization by splitting delivery of Call Desk services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Uberlāndia, Minas Gerais company, phone 1-800-993-9400 or visit Contact Progent.