Tulsa Consulting Experts for IT Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Tulsa
Progent's consulting services for network service organizations in Tulsa Oklahoma enables you to provide your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent augmentation of your regular network support team. This can put you on the fast track to grow your client base, flesh out your service offerings, create happy clients, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and data security professionals have worked as seamless extensions to the IT staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your customers of professional IT services. Progent invoices you exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of an efficient service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT service providers seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their custom branding while providing their customers world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable you to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

• Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
• Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at extra cost.
• Optional on-premises service in major metros is available across the US at additional cost.
• You have complete control of your clients and invoicing.
• Your customers submit incident reports using your branded Internet portal, an 800 number, or by sending an email to your specified email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to become a single point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic IT skills steadily without having to turn down new business due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, responding to your direction, and invoices you instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Reporting: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are fully described. This makes it easy for you to shift account responsibilities to internal personnel once you have enough people and appropriate skill sets.

• Safely Expand Your Service Practice: You can easily and efficiently take on more opportunities beyond your main fields of expertise and serve new territories without assuming the risks associated with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by delivering more solutions to more customers under your own company name.
• Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
• Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Efficient online support saves money and produces fast results.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Tulsa, Oklahoma Businesses
Progent's seasoned roster of certified engineers can deliver Tulsa, Oklahoma organizations a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Firms in Tulsa, Oklahoma
To learn additional details about Progent's consulting program for IT service firms in Tulsa, Oklahoma, call 1-800-993-9400 or visit Contact Progent.