Expanding your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Tulsa organization to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from as-needed expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Tulsa, Oklahoma organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide changeover to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote technical support experts along with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise their active trouble tickets, add information, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables you to augment your existing Call Desk staff by splitting responsibilities for Help Desk support seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Tulsa, Oklahoma organization, phone 1-800-993-9400 or visit Contact Progent.