Mobile Expertise

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once among the most popular solutions for achieving mobile connectivity to messaging, scheduling, web programs, and other vital business information. Progent can provide Tulsa, Oklahoma businesses the services of BlackBerry-certified professionals who can assist companies to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for organizations of any size, successful deployment and maintenance of BlackBerry solutions has become more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small organizations often turn to external support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the need for an internal BlackBerry technology specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery capabilities, provides small companies a budget-friendly solution for integrating BlackBerry technology seamlessly into their information network.

Progent's experts can assist your business with SQL Server 2019 development consulting, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can monitor and control BlackBerry devices across your business, define security policies that make sense for your business, develop custom wireless applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and safely.

Oklahoma State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oklahoma.

Technical Help for BlackBerry Enterprise Server
Research in Motion's high-end solution for managing large collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Microsoft Exchange, Domino, or Groupwise users to send and receive messages that stay encrypted during transit to provide optimum data protection. BES Server also simplifies a broad variety of vital management tasks that span from smartphone configuration and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to perform routine tasks such as:

• Deploy and manage applications
• Plan device, application, and IT policy updates
• Update BlackBerry device software wirelessly
• Manage client configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier consultants can also assist your company to use BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

• Configure and support BES Server's high-availability architecture using virtual servers
• Install BlackBerry smartphones wirelessly
• Establish specialized management roles
• Monitor and report on the overall health of your solution

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs analysis, solution design, roll-out planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and physical components meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a BlackBerry-Certified Specialist
In order to contact Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.