UNIX and Linux Support

For small and midsize companies in Tukwila Washington, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's online technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. This lowers direct costs since service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where fast repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly translates into your company spending less cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized tools and proven processes which allow the maximum level of efficiency for online engineering help and repair for small company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your computer system without violating corporate security.

Progent's sophisticated service database application stores comprehensive records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to every client by every engineer. This database of trouble tickets and repairs is stored as a quickly searchable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical databases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to find optimal solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Tukwila Washington or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's phone-based technical support engineers offer credentials in an extensive array of disciplines. This broad scope of IT skills permits Progent's consultants to tackle practically any problem that may take place in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support companies with mixed-OS environments, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to small businesses in Tukwila include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide array of information technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy management, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with the most intractable problems encountered in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent value since their deep experience enables them to fix even the most complex problems quickly. In many instances, less qualified engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast telephone access to a CCIE so your company can receive timely support for complex network problems that are impacting business efficiency but are outside the scope of your regular computer maintenance resources. Progent's CCIE engineers can interface to your environment using sophisticated on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-expert remote support professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified Network Security Experts
  Progent's certified CISM and CISSP security engineers can provide a range of security solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security support services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Support
  Progent's Call Center programs for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to build and maintain an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Call Center software to address the special needs of your business, or adding occasional phone support personnel to supplement your existing Call Center group to handle demanding situations like software migrations, mass updates, or rolling out new business software.

  Progent's Help Desk Call Center team of seasoned network experts gives your clients in Tukwila Washington quick contact with a reliable network service group with extensive experience delivering telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a major enabler of company productivity, and Progent's aim is to fix instead of simply record IT problems.

• Applications Services: Education, Custom Programming, and Troubleshooting
  Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For additional information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac experts can nurture the creative facets of Mac computing by offering remote help support and training in graphics, sound, and video. Progent's consultants offer assistance in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or building an audio/video production facility.

  Online Network and Server Monitoring Services
  Progent offers businesses in Tukwila Washington remote computer system monitoring services based on MS Operations Manager network monitoring, adapted by Progent for your business so your IT support is proactive rather than reactive. By exposing potential issues before they expand into crashes, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a variety of OS platforms.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.