Tukwila Consulting Expertise for IT Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Tukwila
Progent's consulting support for network service firms in Tukwila Washington allows your company to offer your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless supplement to your regular IT services team. These services can help you add to your client base, expand your service catalog, satisfy your clients, and improve your profits.

Progent's team of network experts, PC integration and troubleshooting specialists, IT administrators, and data security consultants have acted as seamless adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT support business, and Progent's transparency lets you strengthen and protect your branding.

Progent is an IT support firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but challenging to configure and maintain. Small or niche IT service companies do not have the required resources. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their company branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your support workload, the diversity of technical issues your company can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at extra cost.
• Optional on-premises support in larger metro areas is offered throughout the country at additional cost.
• You keep full control of your customers and invoicing.
• Your clients submit requests by means of your custom branded web portal, an 800 phone number, or by sending an email to your specified mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless supplement to your internal IT service team, under your management, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all services delivered are thoroughly documented. This enables support group to shift account assignments to internal consultants when you have enough people and relevant skill sets.

• Safely Expand Your Service Business: You can quickly and safely accept more opportunities beyond your main fields of expertise and serve additional territories without assuming the risks involved with expanding your head count too quickly.
• Strengthen Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more customers under your own company name.
• Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
• Rapid Escalation: With a large team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
• Online Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient remote service saves money and produces quick results.
• Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Tukwila, Washington Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Tukwila, Washington companies a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Providers in Tukwila, Washington
To learn more information about Progent's consulting support for network service organizations in Tukwila, Washington, call 1-800-993-9400 or refer to Contact Progent.