Wireless Solutions

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were at one time one of the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web-based programs, and other critical business information. Progent offers Tukwila, Washington businesses the services of BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry deployments or transition efficiently to a modern mobile solution.

As the complexity of small company networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry technology has grown more difficult. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small organizations often resort to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry products productively into their information network.

Progent's experts can help your business with SQL Server 2019 integration and development support, SQL Server 2016 migration support, and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize wireless software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and safely.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry wireless handsets, providing a single platform for handling key tasks such as device deployment, updates, and deactivation and providing a solid foundation for security and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server offers a wealth of security options beginning with advanced data encryption of information sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting levels of protection to match the specific requirements of your company's environment. Progent's BlackBerry certified engineers can assist your company to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security features are:

• Lock down a BlackBerry device
• Erase information from a missing BlackBerry smartphone
• Lock out Bluetooth
• Activate internal defenses against malware

BlackBerry BES Server also provides versatility in determining ways to prevent BlackBerry users from loading or executing unsafe or prohibited programs. Progent can assist you to select protective processes such as:

• Specify exactly what programs are allowed on the device
• Block external software from allocating persistent memory on the BlackBerry smartphone
• Select what functions third-party programs can use on the BlackBerry device
• Limit the types of access third-party programs running on the BlackBerry device can initialize
• Block all third-party applications from being loaded or run on the BlackBerry smartphone

Progent's Online BlackBerry-premier Support is Quick and Affordable
For companies in Tukwila, Washington who want quick and economical access to a certified BlackBerry support professional, Progent offers efficient online help from a veteran support team who have provided IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers fix technical issues rapidly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer expert support in areas such as fixing synchronization problems, setting up BlackBerry BES Server, and designing a protected, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out basic support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, modifying user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned experts can also assist you to troubleshoot a broad array of issues concerning synchronization, device detection, messaging consistency, web access, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, solution architecture, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which management model and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about consulting help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.