Wireless Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time one of the most popular solutions for achieving mobile connectivity to messaging, calendars, web applications, and other vital business information. Progent can provide Tucson, Arizona businesses support from BlackBerry-premier professionals who can help businesses to manage existing BlackBerry environments or transition smoothly to a modern mobile solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies of all sizes, effective integration and maintenance of RIM BlackBerry solutions has grown more difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses frequently turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of experience, coupled with Progent's efficient remote support model, provides small businesses an affordable solution for integrating BlackBerry products seamlessly into their information network.

Progent's consultants can help you with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange Server 2019 setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to help you track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, customize mobile applications, and ensure that your network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and safely.

Tucson Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Tucson Metro Area.

Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry devices, providing a centralized solution for controlling key tasks such as device installation, updates, and deactivation and providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server includes a wealth of security capabilities starting with advanced encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting degrees of security to match the specific requirements of your company's network. Progent's BlackBerry authorized engineers can assist your company to select powerful security features and enable them remotely. Samples of these wirelessly selectable security features include:

• Lock down a smartphone
• Wipe information from a lost smartphone
• Disable Bluetooth
• Activate built-in defenses against malicious attacks

BES Server also offers versatility in determining how to prevent mobile users from loading or executing unsecure or prohibited applications. Progent can help you to select protective techniques like:

• Specify precisely what applications are allowed on the device
• Block external applications from using non-volatile storage on the smartphone
• Determine what resources third-party applications can access on the BlackBerry smartphone
• Restrict the kinds of access third-party applications running on the device can initialize
• Prevent all external programs from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-premier Consulting Services is Quick and Economical
For businesses in Tucson, Arizona who need fast and affordable help from a qualified BlackBerry consultant, Progent provides effective remote assistance from a veteran support staff who have provided network solutions to companies in each state in the country. (See Progent's client testimonials.)

Remote support eliminates travel expense and lets engineers solve technical issues rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional help in fields including fixing synchronization problems, deploying BlackBerry Enterprise Server, and designing a secure, fault-tolerant network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can also assist you to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support costs low and, by handling problems promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology requirements analysis, solution design, installation planning and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
To ask Progent about engineering help for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.