Fast, Low-cost Remote Computer Assistance for Torrance, California Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality computer support to customers with small-business IT budgets. Progent has built a unique service solution that features a low-overhead, tightly connected virtual office network, sophisticated remote repair tools, a large team of consultants certified in a wide array of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-up, a worldwide group of on-line troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your in-house network support personnel. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Torrance, California Office Networks
A Microsoft-certified Partner consulting company that maintains a world-class group of Cisco Certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Torrance, CA small businesses for a broad range of computer technologies including:

Support Delivery Alternatives for Torrance, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, consulting, and network management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight expense control for a range of network support delivery options that include online repairs, onsite support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants allows them to resolve the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small companies the optimal solution: in-person support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class consultants who can provide assistance with critical products and technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and support for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office relocations and major system migrations, extended projects like upgrading a legacy MRP system to a current Microsoft Dynamics 365 package, database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and medium-size companies to design, implement and troubleshoot the infrastructure to support offsite workers. Areas of infrastructure for which Progent's experts can provide assistance include secure and convenient VPN connectivity, VDI desktop platforms, router integration, wireless LAN design and implementation, and robust Internet connections. To find out about Progent's network infrastructure expertise for at-home workers, refer to infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for customers to transfer to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Torrance, California Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT support allow small and midsize businesses to avoid the pitfalls related to excessive reliance on small service firms or individual engineers.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses often depend excessively on freelance engineers. Although freelance support providers carry lower expenses than larger support organizations and can typically bill apparently lower rates, individuals are frequently too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with different client, ill, on travelling, or in training, the absence of replacement personnel may force your business to wait for help during a crisis. As your small business grows, system unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big engineering team to rely on for help requires them to train in place while your business winds up with the bill for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of small support organizations or freelance engineers focused on small company network consulting are capable of delivering routine fixes but don't have the seasoning to work cost-effectively with complex network infrastructures with a variety of platforms, multiple sites, Voice over IP implementations, mobile workers, integrated financial and operational software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your business because enterprise environments are inherently complicated, integration problems require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes often get tossed onto of a marginal structure. As a business evolves, reliability and scalability problems can obstruct the success of the organization. These networks need proper evaluation, intelligent business planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the reliable basis to meet current business needs and ease future expansion.

  • Partner with Solution Providers, Not Resellers
    Small businesses need guidance and insight to work through an increasingly complicated array of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services exclusively. This allows Progent to align technical support services with the real needs of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the true requirements of a small business.

How to Contact Progent
In case your Torrance, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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