Quick, Affordable Online Computer Network Assistance for Topeka, Kansas Small Companies
For over two decades, Progent has focused on delivering world-class IT support to customers who have small-company budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large pool of consultants certified in a wide range of technical disciplines, a Help Desk service structure that promotes responsiveness and ensures follow-through, a worldwide group of on-line troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Topeka, Kansas
Progent provides the support of qualified consultants for all aspects of business network technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Topeka, Kansas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, dependable follow-through, and tight expense monitoring for a range of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small and midsize companies the best of both worlds: on-premises service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more about how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, non-stop network design, virtualization strategies, plus configuration, customization and training for business software including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, longer term projects such as customizing a legacy ERP platform to a current MS Dynamics 365 solution, database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to plan, set up and debug the network infrastructure needed to support offsite workers. Aspects of network infrastructure where Progent's experts can provide assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and deployment, and reliable Internet access. To find out about Progent's network infrastructure expertise for a remote workforce, go to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small company's servers in an environment that not only delivers the highest level of availability and scalability but that is also simple for customers to migrate to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Topeka, Kansas Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate IT support enable small businesses to avoid the pitfalls related to excessive reliance on small support organizations or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Individual Consultants
    For network support, small companies sometimes depend excessively on individual consultants. Though freelance service engineers have lower expenses than more substantial support organizations and can typically bill apparently smaller rates, individuals are sometimes unable to react rapidly to critical network problems. If an independent engineer is occupied with different customer, ill, on vacation, or in class, the lack of backup personnel may require your company to go without help in case of a crisis. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower productivity. Also, when independent engineers confront unfamiliar problems, the lack of a large consulting group to fall back on for advice forces them to learn on the job while your company winds up footing the costs for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller support organizations or freelance engineers focused on small business network support are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complicated network infrastructures with mixed operating systems, multiple sites, VoIP systems, remote workforces, integrated financial and operational software, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive group of specialists can be valuable to your business because big-company environments are by nature complicated, support issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a strong architecture, a sequence of ad hoc repairs commonly get tossed on top of a weak foundation. As a business grows, stability and scalability problems can hinder the productivity of the organization. Such environments need proper evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that will act as the solid foundation to handle critical business needs and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies require guidance and education to navigate through an increasingly complicated maze of technology options available for enabling business growth and improving efficiency. Businesses do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical support with the real interests of customers. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being based on the true needs of a client.

How to Contact Progent
In case your Topeka, Kansas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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