Toledo Consulting Support for IT Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Toledo
Progent's consulting support for network service firms in Toledo Ohio allows you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house network support team. These services can help you add to your revenue, close gaps in your service catalog, create happy customers, and improve your profits.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the world's largest IT support firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting company with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of world-class IT services. Progent bills you directly and works under your direction to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Smaller IT service providers seldom have the necessary resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their custom branding while providing their clients world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technologies your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
• Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at additional cost.
• Optional onsite service in larger metro areas is offered across the country at extra cost.
• You have complete control of your customers and billing.
• Your customers submit requests using your custom branded Internet portal, a toll-free phone number, or by directing a message to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills steadily without having to decline new business owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent extension of your internal IT service team, under your direction, and invoices your firm rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Reporting: Progent uses an advanced documentation system to ensure that all services delivered are fully described. This makes it easy for your IT support organization to shift service assignments to in-house consultants when you have enough people and relevant technical skills.

• Safely Expand Your IT Support Practice: You can quickly and efficiently accept additional jobs beyond your main fields of excellence and serve new geographies without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more solutions to more customers using your own company name.
• Add to Your Services Portfolio: Progent can provide world-class support in a broad array of technologies and can act as a reliable resource for growing your IT service operations.
• Fast Escalation: With a large team of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
• Keep Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Toledo, Ohio Businesses
Progent's veteran roster of certified engineers can provide Toledo, Ohio organizations a broad array of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Toledo, Ohio
To learn additional details about Progent's consulting program for IT service firms in Toledo, Ohio, call 1-800-993-9400 or see Contact Progent.