Wireless Expertise

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were once among the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Toledo, Ohio businesses support from BlackBerry-premier consultants who can help companies to maintain existing BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of BlackBerry technology has grown increasingly difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small businesses often turn to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry-based environments economically and effectively, doing away with the need for an internal BlackBerry technology specialist and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support model, provides small companies an economical alternative for integrating RIM BlackBerry products productively into their information network.

Progent's experts can help your company with SQL Server 2019 integration and development support, SQL Server 2016 migration and management consulting, and Exchange Server 2019 setup so that your database and email systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined management utilities to help you monitor and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry smartphones, providing a single solution for handling key jobs like device deployment, upgrades, and deactivation and offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Groupwise, or Domino email servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server includes a variety of security capabilities starting with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple DES. BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of security to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist your company to select powerful security features and activate them remotely. Samples of these wirelessly selectable security settings include:

• Lock down a device
• Erase data from a missing device
• Lock out Bluetooth
• Enable internal protection against malware

BES Server also offers flexibility in selecting mechanisms to prevent mobile users from installing or running unsafe or unauthorized code. Progent can assist you to select protective processes like:

• List precisely what programs are permitted on the device
• Prevent external programs from using persistent storage on the smartphone
• Determine what resources external applications can use on the device
• Restrict the kinds of connections external programs running on the BlackBerry smartphone can initialize
• Block all third-party applications from being installed or executed on the smartphone

Expert BlackBerry Consulting Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Toledo area or anywhere in Ohio. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and reduce support expenses in each state in the United States and built a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a wide selection of issues related to BlackBerry software and devices such as synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can also help you to resolve a wide array of problems concerning synchronization, handset recognition, messaging consistency, web access, wireless connections, IM, workstation application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry technical support expenses at a minimum and, by handling issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to ask Progent about consulting assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.