UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for

For small and midsize businesses in Thousand Oaks California, Progent provides help for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value because they have the real-world background and the sophisticated tools to solve most network issues rapidly. This reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast repairs manage to turn into large bills. Progent's skill at handling technical issues efficiently results in your business spending less cash.

Progent's Remote Support Tools
Over time, Progent has refined a collection of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.

Progent's proprietary technical support database application includes extensive documentation of the support that Progent's clients have received. Progent's staff engineers have access to the details of services delivered to each client by every engineer. This database of issues and responses is structured as a conveniently exploitable support knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting experts are able to find the best solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Thousand Oaks California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of disciplines. This wide range of capability allows Progent's engineers to tackle practically any crisis likely to occur in a small company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To support customers with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote services available from Progent to companies in Thousand Oaks include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of information technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. CCIEs can deal with even the most intractable challenges associated with network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience allows them to solve the most complex problems quickly. In typical cases, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few service firms make CCIEs available to help small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can get timely help for serious network infrastructure problems that are crippling business productivity but are beyond the comfort zone of your regular network service providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art on-line troubleshooting technology to perform fast, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as VPN technology.

• Certified Microsoft Windows Support
  Progent's Microsoft-premier online service professionals can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support services including Windows Server 2022 solution design and integration support, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration expertise, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a wide range of remote desktop support services including Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the resources to build and maintain an in-house Help Desk but who want quick access to a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk software to handle the unique needs of your business, or adding occasional online personnel to work with your existing Call Center resources to handle high-demand scenarios like software transitions, mass upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Thousand Oaks California instant access to a reliable support group with extensive background delivering telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a key driver of company performance, and Progent's target is to solve instead of just document network issues.

• Applications Support: Training, Customization, and Integration
  Progent's Applications Consulting Group can supply remote advanced consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. To find out more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac professionals can promote the imaginative aspect of Macintosh environments by delivering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent offers companies in Thousand Oaks California remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your network support is proactive rather than reactive. By spotting looming issues before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.

Ventura County Contact Information:
Progent offers consulting services and onsite technical support throughout Ventura County.