Thousand Oaks, CA Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's network support services can provide your Thousand Oaks, CA business budget-friendly and dependable access to Microsoft and Cisco certified computer professionals. By providing network support service when you require it, offering specialized expertise for mission-critical technologies, offering value-added support such as automated server monitoring, and charging only for support you use, Progent offers your Thousand Oaks, California business an economical option for optimizing the profitability of small office information systems. Whether you maintain an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe IT network and to have quick availability of the experienced consulting ordinarily restricted to businesses who are able to support a large in-house information technology group.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for major projects like software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to help your business to design and execute your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Thousand Oaks, California
Progent's team of world-class consultants provides assistance for virtually all facets of network technology found in companies of any size. Areas supported by Progent in and around Thousand Oaks include:

Support Delivery Alternatives for Thousand Oaks, California Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service records, consistent follow-through, and strict expense monitoring across an array of IT support delivery options that include remote repairs, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's online network support services.

  • On-site Service
    Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: onsite support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security engineering, non-stop network engineering, virtualization solutions, plus integration, programming and support for small business applications including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and massive software upgrades, extended projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database application programming and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can help small and mid-size companies to design, deploy and debug the network infrastructure needed to support at-home workers. Aspects of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, VDI desktop software, router setup, wireless network planning and implementation, and reliable Internet connectivity. To learn about Progent's infrastructure consulting expertise for a remote workforce, visit infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is also simple for customers to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network management while getting world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for network information security and reporting.

The breadth and size of Progent's consulting team offer a unique set of advantages to customers trying to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for solving real-world IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates big bills for quick solutions. An additional advantage of granular invoicing is that your company are not inclined to allow minor problems to fester until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by each staff member to every customer. The discipline of documenting and archiving service records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who work with freelance consultants or who employ internal support personnel gain when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Thousand Oaks, California company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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