Wireless Support

Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web-based programs, and other vital business data. Progent can provide Thousand Oaks, California businesses the expertise of BlackBerry-certified experts who can assist companies to maintain existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, effective integration and maintenance of RIM BlackBerry solutions has grown more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and repair BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, combined with Progent's proven remote support capabilities, gives small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT system.

Progent's engineers can help your company with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your data and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined administration tools to help you monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your company, customize mobile software, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Ventura County Contact Information:
Progent offers consulting services and onsite technical support throughout Ventura County.

Integration Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Lotus, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a broad selection of key administrative tasks that span from BlackBerry deployment and updates to wireless security and fault tolerance.

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry Enterprise Server to do basic jobs such as:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Update BlackBerry device firmware remotely
• Control user and group configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to implement important procedures not available with the entry-level BES Server Express. These tasks include:

• Configure and support BlackBerry's high-availability architecture using VMware
• Install BlackBerry devices remotely
• Establish specialized management roles
• Monitor and report on the health of your BlackBerry solution

How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization issues to architecting mobile workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can in addition assist you to resolve a wide array of issues concerning synchronization, handset recognition, email consistency, web browsing, wireless connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote help for small business IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support costs low and, by solving problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, configuring over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, manage Exchange data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements analysis, system design, installation planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and physical components meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Professional
In order to get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.