Affordable Network Help from Microsoft and Cisco certified Experts for Companies in Thornton, CO
By delivering world-class know-how when you need it, providing specialized expertise for critical applications, providing innovative services such as virtual data center hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to increase the business value of your It system and reduce service expenses. Progent appreciates that information system security, dependability, and efficiency are as critical to small companies as to major enterprises but that small companies don't have the economy of scale to invest aggressively in computer networks and internal service groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to provide the network support your company requires when you need it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service staff. This can cut costs and help meet schedules for big projects like software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to help your business to plan and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Thornton, Colorado
Progent's nationwide team of world-class engineers offers help for virtually all aspects of network technology used by companies of all sizes. Technologies served by Progent in Thornton include:

Service Delivery Options for Thornton, Colorado Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for an array of IT support delivery alternatives that include online troubleshooting, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's online network support services.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to give small businesses the optimal solution: in-person service professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about how and why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and support for business software including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive system migrations, extended projects like upgrading an older ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.

  • Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the network infrastructure for remote workers. Areas of infrastructure where Progent's experts can provide guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and robust Internet connectivity. For details about Progent's network infrastructure expertise for at-home workers, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to transfer to another support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the multi- platform and non- standardized environments typical of smaller companies, and retains control of the software licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Thornton, Colorado Small Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls related to excessive reliance on small service organizations or freelance engineers.

Working with Progent allows your business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, small businesses often rely excessively on independent consultants. Though individual support engineers have lower overhead than larger IT service organizations and can afford to bill apparently smaller fees, freelancers are often stretched to far to respond rapidly to urgent network problems. If an independent consultant is occupied with another customer, sick, on travelling, or in class, the absence of replacement staff may require your company to go without help in case of a crisis. The more your small business grows, system downtime or problems with critical applications become more costly. The money you thought you were conserving on an independent consultant can evaporate fast because of lost output. In addition, when independent engineers confront new problems, the unavailability of a big engineering team to count on for help requires them to learn on the job while your business ends up footing the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Issues
    Many small support organizations or freelance engineers who concentrate on small business IT support may excel at providing connect-the-dots fixes but don't have the experience to deal efficiently with complex network environments that have a variety of operating systems, many sites, VoIP implementations, remote workers, interconnected financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your company because big-company networks are characteristically complex, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and security calls for industry-proven best practices.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of improvised repairs often get tossed onto of a weak foundation. As a business evolves, reliability and expandability problems can hinder the success of the business. These networks require thorough evaluation, intelligent business analysis, and broad-based experience to migrate to a network infrastructure that can provide the reliable basis to meet current business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Smaller companies require direction and insight to work through an increasingly complicated array of technology options offered for accelerating growth and improving productivity. Businesses do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.

How to Contact Progent
In case your Thornton, Colorado business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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