UNIX and Linux Technical Support

For small businesses located in The Woodlands Texas, Progent offers support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.

Progent's pricing model for online support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of technical issues quickly results in your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed a set of customized tools and proven methodologies that allow the maximum degree of efficiency for online technical support and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your company's computer system without breaching corporate security.

Progent's powerful service reporting application stores thorough records describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to every Progent client by any Progent consultant. This database of problems and responses is organized as an easily retrievable support knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists are able to find optimal solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in The Woodlands Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's phone-based network support experts possess certified skills in an extensive set of disciplines. This breadth of technical skills permits Progent's consultants to address almost any crisis that may crop up in a small company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support businesses with multi-platform networks, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based technical services Offered by Progent to customers in The Woodlands include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates an individual's technical knowledge at the master level. CCIEs know how to deal with the most complex problems associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs are an exceptional value because their broad experience enables them to solve even the most complex problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Few consulting firms make CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network problems that are hurting worker productivity but are outside the experience of your local IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of sophisticated remote support technology to provide quick, secure, and economical analysis and repair. Progent's CCIEs offer consulting for all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote support experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support such as Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Consultants
  Progent's qualified CISM and CISSP network security consultants can provide a range of security services to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate rapidly following a damaging breach. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Services
  Progent's Call Center support programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who need quick response from an effective Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or adding temporary online personnel to supplement your in-house Call Center group during unusually busy situations like software transitions, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in The Woodlands Texas quick communication with a reliable network service resource with years of background delivering phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a key driver of company productivity, and Progent's goal is to solve instead of merely document network issues.

• Applications Support: Training, Customization, and Integration
  Progent's Applications Consulting Group offers phone-based professional engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac consultants can support the artistic elements of Macintosh systems by providing remote help services and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio/video or putting together an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent can provide businesses in The Woodlands Texas remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating possible issues before they expand into downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks based on multiple operating systems.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.