Wireless Expertise

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most popular products for maintaining location-independent access to email, scheduling, web-based programs, and other critical business data. Progent offers The Woodlands, Texas companies support from BlackBerry-certified professionals who can help businesses to manage existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the complexity of small company networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for companies of all sizes, successful integration and support of BlackBerry technology has grown increasingly difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small organizations frequently resort to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's efficient online support capabilities, provides small companies an affordable solution for incorporating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can help your business with SQL Server 2019 development support, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you track and support BlackBerry smartphones across your company, define security policies that make sense for your company, customize wireless software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and safely.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software allows Microsoft Exchange, Lotus, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to provide maximum data protection. BES Server also streamlines a wide selection of vital administrative tasks that span from smartphone setup and updates to mobile security and high availability.

Progent's BlackBerry-certified consultants can help you use RIM BlackBerry Enterprise Server to perform basic jobs such as:

• Deploy and manage applications
• Plan device, application, and policy updates
• Update BlackBerry smartphone firmware remotely
• Control client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to implement key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

• Set up and support BlackBerry's fault-tolerant architecture using virtual servers
• Deploy BlackBerry devices remotely
• Establish specialized management roles
• Monitor and report on the integrity of your BlackBerry solution

Expert BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's authorized BlackBerry engineers are available by phone to provide expert technical help to businesses in the The Woodlands area or anywhere in Texas. Progent's seasoned remote technical support team has helped businesses resolve computer problems and reduce IT service expenses in each state in the U.S. and built a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of issues associated with RIM BlackBerry software and devices including synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified service professionals can in addition assist your business to troubleshoot a wide array of issues associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs at a minimum and, by handling issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and network needs analysis, system architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which management approach and hardware products meet your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.