For office network systems located anywhere in the state of Tennessee, Progent's Microsoft certified consultants can provide remote phone assistance and troubleshooting to solve your network issues fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the cost and time delays associated with on-site technical service dispatches. In case your Tennessee small business is situated beyond the larger urban areas such as Memphis, Nashville, Knoxville, or Chattanooga, your nearby network support options may be limited in skills, or not available during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical issues persisting for too long. Progent's group of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a extensive range of clients. This means you obtain not only the technical competency needed for the task, but a consultant with proven methods for applying that expertise to deliver cost effective network solutions.

Ransomware Forensics Services
Progent's ransomware forensics investigation services involve discovering and documenting the ransomware attack's storyline across the compromised network from start to finish. Progent's ransomware forensics consultants can preserve the evidence of a ransomware attack and perform a detailed forensics analysis without slowing down activity related to business continuity and data recovery. You can use Progent's post-attack ransomware forensics documentation to block subsequent ransomware assaults, assist in the recovery of lost data, and meet insurance and governmental requirements

Disaster Recovery/Business Continuity Planning Help
Progent offers advanced online consulting for disaster recovery/business continuity planning, validation, and education to assist you to respond to potential disasters, minimize downtime for your essential network operations, avoid data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your management and network support staff to perform risk and business impact evaluation, identify interdependencies, specify the assets needed to run your business, determine key IT functions and specify allowable restoration times, qualify hot backup sites, set up safe remote access capability for key employees, plan notification systems and define responsibilities for personnel, write a complete recovery plan, and provide training for key people to carry the business continuity solution. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery consultants can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

Integration Expertise for Microsoft 365 Apps and Services
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity programs and cloud services available on a subscription basis. Microsoft 365 programs and cloud services are offered in a variety of product bundles intended for markets ranging from students and home offices to enterprises. Progent can provide fast and easy online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to understand the wealth of subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you realize maximum business value. Progent's Microsoft 365 integration consultants support cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and manage hybrid networks that seamlessly combine on-premises and cloud resources.

Consulting Services for Barracuda's CloudGen Security Gateways
Barracuda's affordable CloudGen Firewall devices offer web filtering, remote access, SSL VPN, high-security SD-WAN, and modern Zero-Trust protection along with centrally managed and monitored services throughout your entire enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the skill to serve as your one-stop source for technical help, administration, education, and security expertise. To find out about Progent's consulting services for Barracuda security gateways, refer to Barracuda CloudGen firewall configuration expertise.

Microsoft Exchange 2016 Migration Consulting
Progent's MS Exchange 2016 migration consultants can help your business in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; configuring HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 upgrade help and Office 365 Exchange Online consulting to help you to upgrade to a more current version of Exchange Server.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than 25 years of background assisting manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that spans from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, CPQ, web site integration, debugging, ETL, Excel and SQL integration, training, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite ERP Expertise.

Part-time Chief Information Officer Support Services
Progent can provide businesses with an information management professional who can function as a temporary or part-time Chief Information Officer. This experienced technology executive can offer long-term direction to help you to integrate sensible technology to enhance business operations so they align better with your corporate objectives. Your company can develop and implement a well conceived information technology plan without incurring the cost of a full-time senior IT executive. Key services Progent's temporary CIO can perform include growth strategies, planning technology budgets, building and tracking models for ROI, reengineering workflows, negotiating contracts with vendors, establishing security and compliance policies, monitoring service level agreements, automating network management, software revision management, IT asset documentation control, and disaster recovery/business continuity preparedness.

Consulting and Support Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a centralized mechanism for deploying and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist businesses of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older releases of Virtual Machine Manager, design workflows for creating and deploying VMs and hosts, design high-availability compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential business benefits of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization experts can provide world-class Hyper-V consulting and VMware vSphere support.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide access to veteran IT experts with decades of background as technology project managers for program development, information systems implementation, and business process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer world-class management skills to help enterprise clients to adhere to best practices to ensure that major projects are successfully completed on schedule and on budget.

Consulting Support for NodeZero's PEN Test Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) product family that can deliver repeated, simultaneous, programmable testing of your internal and perimeter network to help you identify, rank, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent offers the services of a NodeZero Certified Operator (NCO) to assist you to plan and perform thorough penetration tests of your perimeter and your internal IT infrastructure in order to realistically evaluate your present security posture. Progent can assist you to configure and run NodeZero pentests tailored for your IT network, analyze NodeZero results, and fix problems according to their potential impact on your network. Progent's NodeZero experts can also assist you to create a unified cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-premises, multi-cloud, and perimeter IT assets. To learn additional information about Progent's vulnerability assessment solutions powered by on NodeZero's PEN test platform, refer to consulting support for NodeZero's penetration test products.

SQL Server 2019 Integration Consulting
Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the business case for migrating to SQL Server 2019 and can provide rapid online or on-premises access to consulting experts in system planning and deployment, software development, SQL Server management, and cybersecurity. For more information, refer to SQL Server 2019 migration expertise.

Collaborative Approach to Service and Technical Issue Escalation
Computer networks have become increasingly sophisticated. In addition, typical small business computer networks integrate solution from many different vendors. This makes network integration and maintenance increasingly challenging. It is impossible for even the most capable individual to have deep knowledge in all areas of information technology, or broad hands-on experience in the thousands of brands, models, and updates that small companies include in their information networks. Progent follows a collaborative approach to network consulting and relies on application specialists to bring high-level skills when necessary to fix the most intractable technical issues efficiently, at the lowest expense to your company.

Responsiveness of Progent's TRC for Remote Technical Support
Progent's Technical Response Center (TRC) is dedicated to providing the best level of online IT support available for both urgent and non-critical issues. For urgent issues that impact many workers, key individuals, or a line-of-business application, the Technical Response Center is set up to engage in one hour or less. For non-critical issues, the TRC is committed to respond within two hours. In all cases, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected issue to make sure you are comfortable with the outcome and willing to close out the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Planning, Deployment and Support Services for Microsoft System Center 2012
Progent's System Center 2012 consultants have over a decade of experience integrating, supporting and fixing the key platforms included with Microsoft System Center and can help you to plan, configure, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also offers System Center 2016 migration planning and support to help your organization to transition to a newer version of Microsoft System Center. In addition, Progent can help you to upgrade to more current releases of System Center such as System Center 2019 and System Center 2022.

Contact a Progent Computer Support Expert
To learn how you can access a Progent computer consultant for online or on-premises help, phone 1-800-993-9400 or go to Online Network Support.

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