For small company networks located throughout the state of Tennessee, Progent's Microsoft qualified technicians can deliver remote phone support and remote troubleshooting to resolve your network systems problems fast and cost effectively. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to troubleshoot and resolve IT problems without the expense and time delays associated with on-site technical service calls. If your Tennessee organization is located beyond the larger metro areas such as Memphis, Nashville, Knoxville, or Chattanooga, your local network support options may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent's team of network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Microsoft 365 Cloud Integration Expertise
Progent offers the services of a Cloud Solutions Architect to assist you to design an efficient migration to Microsoft 365 customized for your environment. Prior to proposing this migration project, Progent's cloud consultant will carry out a set of investigative exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and custom scripts for reviewing your AD, messaging, and Mobile Device Management environment. Key information that cannot be discovered using these techniques will be found via discussions with your IT staff. Find out more information about Progent's Microsoft 365 cloud migration consulting.

Amazon AWS Planning and Integration Consulting Services
Progent's Amazon AWS planning and integration consultants offer cost-effective remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid networking models that seamlessly integrate Amazon AWS resources. Progent can provide occasional consulting or Progent can provide project management outsourcing to help you migrate smoothly to the Amazon AWS cloud platform.

Exchange Server SE Migration and Support
Microsoft Exchange Server Subscription Edition (SE), originally branded Microsoft Exchange Server 2019, is an on-prem version of Exchange Server that supports hybrid deployments that include Microsoft 365 Exchange Online. Besides the transition to the subscription model, a major enhancement is support for Windows Server 2019 Core, which reduces the target size exposed to a malware exploit and eliminates unneeded services that use up CPU, RAM and storage. Refinements over Exchange Server 2016 include better security and compliance, higher throughput and capacity, and a variety of useful email client benefits. Find out how Progent's Microsoft Exchange Server SE experts can help you to plan and manage your Exchange Server SE solution.

ProSight DPS ECHO Managed Cloud Backup
ProSight Data Protection Services ECHO provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services ECHO automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read about Progent's complete ProSight series of affordable outsourced network management services for small and mid-size organizations.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, each Progent consultant has access to the technical and training resources required to provide the best information technology support available. Progent's IT outsourcing, Help Desk Call Center, Microsoft 365 deployment support, and software development services permit small business clients to take advantage of the broad range of knowledge found in the IT departments of big enterprises without the significant expense and distraction of maintaining a large in-house IT staff.

Web Development
If you need to redo your organizationâ??s web site, create in-house sites for purposes such as HR or employee orientation, create a powerful web presence for a start-up venture, or build enterprise-class, data-driven web solutions, Progent can provide talented and experienced web development consultants. Web site design and development consulting offered by Progent's Technology Experts Group include web design, web project management, Microsoft ASP and .NET programming, and graphical content design. Progent's certified SQL Server developers, Oracle programmers and database administrators, MySQL database experts, and Microsoft Office Access developers can assist you to design, deploy, and manage database-powered sites. Progent's experts can also help you design and manage a secure, dependable server and communications infrastructure including wireless connectivity, to support your web solutions.

Help Desk Services for an At-Home Workforce
Progent offers small and medium-size companies overflow or fully outsourced Help Desk services for at-home workers. To learn about Progent's overflow or fully outsourced Help Desk support services for teleworkers, go to Help Desk support services for telecommuters.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any comprehensive IT system security plan. Progent's security professionals can perform thorough penetration tests without the awareness of your company's internal IT staff. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly set up and actively observed. Progent can provide ongoing autonomous PEN testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, missing patches, and ill-advised IT product defaults can be chained together by hackers into the multi-vector attacks common to modern variants of ransomware. Learn more about Progent's Stealth Penetration Intrusion Testing Services.

365 Total Backup (formerly Altaro O365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 provides simple archiving but does not include integrated support for vital data protection capabilities like Exchange backups or greater than 30-day point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (formerly branded Altaro O365 Backup), provides a feature-rich platform for automatic backup and rapid recovery of all your organization's Microsoft 365 mail, Microsoft Teams Chats, SharePoint sites, OneDrive for Business files, and the contents of Windows-powered desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to deliver comprehensive managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup provides a low-cost backup-as-a-service solution that defends Microsoft 365 subscribers against data loss resulting from human or software error, malevolent deletion, and malware attacks like ransomware. For details, see ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for remote or onsite help, call 1-800-993-9400 or visit Remote Network Help.

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