Besides providing rapid contact with high-level IT professionals and subject matter experts (SMEs) to help Santa Cruz, California organizations with discrete IT problems or longer-term projects, Progent can provide short-term staff augmentation to deliver more broadly defined assistance such as desktop support, IT management, and Help Desk call center response. Short-term staffing can help businesses to deal with expected or unexpected increases in the need for IT services, which may be caused by situations such as mergers and acquisitions, site moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover gaps resulting from the loss of in-house IT personnel due to vacations, illness, termination, etc.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the flexibility to react to surges in requirements for IT personnel without being saddled with the expense and delays that come with identifying and hiring professional IT personnel and without the risk of adding to your in-house head count.

Key features of Progent's temporary staffing services include:

  • Rapid access to reliable network professionals
  • Easy engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house IT staff
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
  • Strong relationship with a top-level, full-service source for network expertise
Progent's Co-managed Help Desk Service
Progent's co-managed Help Desk program is a specialized on-going staff augmentation alternative that allows IT groups to share the work of Help Desk Call Center support transparently between their full-time network staff and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Call Center service is a joint service alternative based on by the industry's leading group professional services platform for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for businesses across the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Santa Cruz, California Companies
Progent's nationwide roster of certified consultants offers Santa Cruz, California companies a wide array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary Staffing Services for Santa Cruz, California Businesses
To learn more about Progent's temporary supplemental staffing services for Santa Cruz, California companies, call 800-993-9400 or visit Contact Progent.