In addition to offering rapid access to top-tier network professionals and subject matter experts to assist San Antonio, Texas companies with specific IT issues or strategic projects, Progent offers short-term supplemental staffing to deliver more generalized services such as desktop help, IT management, and Call Center services. Temporary staffing makes it possible for businesses to respond to expected or unplanned peaks in the need for network services, which may result from scenarios such as company mergers, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary supplemental staffing can also fill gaps left by the loss of in-house IT personnel because of vacations, health issues, termination, etc.

Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staffing services offer businesses the flexibility to react to increases in requirements for network services without dealing with the expense and hassle that come with reviewing and recruiting appropriate technical help and without the burden of adding to your in-house staff size.

Key aspects of Progent's short-term staffing services include:

  • Rapid access to proven IT pros
  • Easy initiation, cessation, and re-engagement of services
  • Seamless augmentation of your full-time IT staff
  • Full reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong relationship with a top-level, full-service resource for IT expertise
Progent's Shared Center Service
Progent's shared Help Desk program is a proven flexible staff augmentation option that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their in-house IT staff and Progent's nationwide team of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative service alternative powered by the leading group professional services (PSA) tool for streamlining, service calls, generating tickets, assigning responsibility, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for businesses across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for San Antonio, Texas Businesses
Progent's veteran roster of certified consultants and technical experts offers San Antonio, Texas businesses a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for San Antonio, Texas Organizations
To learn more about Progent's short-term supplemental staffing services for San Antonio, Texas companies, call 800-993-9400 or visit Contact Progent.