In addition to offering fast contact with top-tier IT professionals and subject matter experts (SMEs) to assist Lakeland, Florida businesses with specific technical issues or strategic initiatives, Progent can provide short-term staffing to deal with more generalized services such as desktop help, IT administration, and Call Center response. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned increases in demand for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also cover voids resulting from the loss of in-house IT personnel because of vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staffing services give businesses the ability to respond to surges in requirements for network personnel without being saddled with the costs and delays associated with identifying and recruiting appropriate IT personnel and without the burden of increasing your full-time staff size.

Key features of Progent's temporary staff augmentation services include:

  • Rapid access to proven IT pros
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your full-time network support team
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close working relationship with a world-class, full-service source for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk program is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint support solution based on by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network expertise for businesses throughout the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Lakeland, Florida Companies
Progent's seasoned roster of certified consultants and technical experts offers Lakeland, Florida businesses a wide range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Lakeland, Florida Companies
To find out more details about Progent's short-term staffing services for Lakeland, Florida businesses, call 800-993-9400 or visit Contact Progent.